Shipping policy

DAMAGED FREIGHT/SHIPPING POLICY

All of our products are individually shrink-wrapped and secured to pallets when preparing for freight shipments. To ensure safer transit, all shipments are boxed with protective styrofoam and reinforced for extra safety measures. Nonetheless, damages may still occur during transit.

Before signing the carrier's delivery receipt, please inspect the carton for any damages (i.e. crushing, dents, creasing, etc.) and note this on the delivery receipt. In order for us to file a claim for the damage, the customer must note *FREIGHT DAMAGED* on the driver's copy of the Delivery Receipt or electronic device before signing for the delivery. The box cannot be opened until the Delivery Receipt is signed. If you are concerned about possible damages to the shipment based on the condition of the box, please note the damage as follows on the delivery receipt, then open the box. The driver is not required to wait for you to unpack the item and inspect it unless there is visible damage to the package.
Example of signature: [Joe Perez *FREIGHT DAMAGED*]
*Failure to note shipping damage will result in our inability to offer an exchange, return, or refund.

With the damage noted, accept the delivery and contact us within 24 hours via email to report the damage. All damages must be reported to us with photo documentation within 24 hours from the time of delivery so that our customer representatives are able to file a claim with the freight company on the customer's behalf in a timely manner. Please be sure to keep all the original packaging of the shipment for any return.

Refusing a delivery for any non-damage or non-defunct reason (i.e. wrong color), as per our discretion, is subject to a one time 20% restocking fee, plus the shipping costs from and to our warehouse.

Any insurance claim without a damage note on the driver's delivery receipt will be declined by the freight carrier and will result in our inability to offer an exchange, return, or refund.