Shipping and Returns

CURBSIDE DELIVERY POLICY

All of our shipments are delivered through curbside delivery with a contracted freight carrier. Please refer to this guide as freight deliveries are handled differently from package delivery services like UPS and FedEx. R&L Carrier and SAIA Freight Line service most of our cargo delivery. Read through the following to learn how to schedule a delivery appointment with the carrier and ensure that you receive your shipment in a timely manner.

Our listed shipping rates are for standard curbside delivery services by truck lines for ONE unit within the 48 contiguous states. All deliveries are made as curbside deliveries at our freight carriers' normal business hours with a 4-hour delivery window scheduled as a pre-arranged appointment. Usual transit time runs between 3–10 service days. Though the cargo is fully insured by the shipper (us) for damage during transportation, the buyer may refuse the shipment if the cargo does not appear to be in good condition. Please provide the correct shipping address; otherwise, you may be responsible for any change-of-address fees charged by the carrier.

A. CURBSIDE DELIVERY

Curbside delivery is the standard service provided by most freight companies. Delivery agents will unload your items from the truck but will not move items inside your house or business, and will not assist with unpacking, setup, or cleanup.

Shipments are delivered via freight carrier, oftentimes by a 53' semi-truck that weighs approximately 20–40 tons. Some rural areas, islands, or otherwise inaccessible locations (e.g., deep hills, gravel roads, long driveways, narrow roads, private roads, etc.) may not be deliverable by our contracted carriers. In some cases, the freight carrier may provide special arrangements (e.g., hiring a local moving company, renting a smaller truck for final delivery), but additional fees may apply. Please contact us for details before purchasing.

B. SCHEDULING YOUR DELIVERY

The freight carrier may or may not contact you 24–48 hours prior to delivery to arrange a time. We recommend calling to schedule your shipment at your convenience. Do not rely solely on the tracking system to plan your delivery. Delays may occur; please call the carrier one day prior to confirm your appointment.

If you miss your scheduled delivery, you can either pick up the shipment from the terminal or pay a $75 re-delivery fee. In either situation, please contact us to make arrangements.

C. RECEIVING YOUR PURCHASE

Before signing the carrier's delivery receipt, inspect the carton for damages (crushing, dents, creasing, etc.) and note them on the delivery receipt. Once you sign and accept the shipment, the driver will depart, and unpacking will be your responsibility.

  • The driver is not required to wait for you to unwrap the item unless there is visible damage to the package.

  • If obvious damage is found, you may refuse the shipment and write “Refused due to shipping damage” on the delivery receipt. Keep a copy and contact us immediately.

  • After accepting the delivery, handle with care and retain packing materials until you confirm the cargo is undamaged.

DAMAGED FREIGHT POLICY

All products are individually shrink-wrapped and secured to pallets. Shipments are boxed with protective styrofoam and reinforced for extra safety, but damages may still occur.

  • To file a claim, note “FREIGHT DAMAGED” on the driver’s delivery receipt before signing.

  • Failure to note damage will prevent us from offering exchanges, returns, or refunds.

  • Contact us within 24 hours with photo documentation to file a claim.

Refused deliveries for non-damage or non-defective reasons (e.g., “wrong color,” “no longer needed”) are subject to a one-time 20% restocking fee plus round-trip shipping costs from and to our warehouse.

Any insurance claim without a damage note on the delivery receipt will be declined by the freight carrier.

RETURN POLICY

We take pride in customer satisfaction. Please follow these guidelines for returns:

  • Request a return by contacting a customer representative at 305-224-1991.

  • Unused items in original condition may be returned within 7 days of delivery without a restocking fee. All returns must be claimed within 90 days of receipt.

  • Return shipping costs: Unless the item was received damaged or there was an error on our part, the customer is responsible for all return shipping costs, including original shipping and the return shipment.

  • Restocking fees: Refused deliveries or returns for personal reasons are subject to a 20% restocking fee in addition to shipping costs.

  • Prior return authorization is required. Failure to obtain authorization will result in the return being refused and shipped back at the customer’s expense.

  • Refunds will not be issued in full for items damaged during return shipping or not received by our warehouse. Customers are advised to insure return shipments and retain tracking information.

  • All returned items must be in original packaging. Returns that are modified, used, or damaged during return shipping may be subject to additional fees.

REPLACEMENT POLICY

  • Replacements for parts and accessories (faucets, drains, backsplashes, etc.) are fulfilled only for orders placed within 90 days.

  • Customers should provide photos when reporting damaged or missing parts to help assess whether a replacement is necessary.

BACKSPLASH POLICY

  • Backsplashes are available for an additional cost and are pre-sealed, individually wrapped, and packaged with the vanity.

  • We cannot ship backsplashes individually due to fragility and risk of damage.

  • If received damaged, contact a customer representative immediately.

DIGITAL IMAGE DISCLAIMER

  • Website images are as accurate as possible, but monitor displays may vary.

  • Natural stones may have variations, discoloration, veins, or pores. These are normal and not considered defective.