Shipping and Returns

Curbside delivery

All Benton Collection shipments are curbside LTL freight from Florida, not UPS or FedEx parcel. Carriers such as R&L Carriers and SAIA handle most deliveries. Shipping on the store is free for standard curbside delivery of one unit in the 48 contiguous states. Handling is about 2–5 days, then about 5–12 days in transit. Delivery is not in-home setup.

Deliveries use the carrier’s business hours with a scheduled appointment (often a 4-hour window). Give a correct shipping address; change-of-address fees from the carrier are the buyer’s responsibility.

Returns, refunds, and cancellations are on a separate page: Returns & Cancellations.

A. What curbside means

The driver unloads at the curb. They do not carry the vanity into the house, unpack it, install it, or clean up. Freight often arrives on a large truck. Rural, island, steep, gravel, narrow, or private roads may need special arrangements and extra fees. Ask us before you order if access is tight.

B. Scheduling delivery

The carrier may call 24–48 hours ahead. Call them to set a time that works for you. Do not rely only on tracking. Confirm the day before. If you miss the appointment, you can pick up at the terminal or pay a $75 re-delivery fee. Contact us to arrange either.

C. Receiving your purchase

Before you sign, inspect the carton for crushing, dents, or creasing. Note damage on the delivery receipt. Once you sign, the driver leaves and unpacking is yours.

  • The driver does not have to wait while you unwrap unless the package shows visible damage.
  • If damage is obvious, you may refuse the shipment and write “Refused due to shipping damage” on the receipt. Keep a copy and contact us right away.
  • After you accept, keep packing materials until you confirm the vanity is undamaged.

Damaged freight

To file a claim, write FREIGHT DAMAGED on the delivery receipt before you sign. Contact us within 24 hours with photos. Without that note, the carrier can decline the claim and we may not be able to exchange or refund for transit damage.

Refusing a delivery for a non-damage reason (wrong color preference, no longer needed) follows the restocking and freight rules on Returns & Cancellations.

Questions

support@bentoncollections.com or 305-224-1991.