I haven’t received my item yet.
It took a while from ordering to shipping. The site didn't say it was a preorder. Still, the price was excellent, With shipping it was $400 below the price of the competition online.
Once shipped it arrived quickly. Chan's had good communication throughout. We phoned twice and someone picked up within 5 minutes and were friendly and helpful. Same with the shipping company.
We purchased our vanity with a backsplash and were told that if broken we could get a refund but no replacement. Ours came in one piece and we are very happy with the vanity and the whole purchase and delivery process.
Will be happy to do business with them again.
The two vanities I ordered arrived today it good condition. I am impressed with the quality and I hope to order more furniture from Chans in the near future.
Company needs to speed up turn around time if there are issues. Or more active communication, instead of them waiting for me to follow-up. The cabinet should also come with door stops, as it came the doors swing inward about 2".
Beautiful vanity, arrived with no damage to vanity, mirror, or backsplash.